QueenSpins Online Casino Terms and Conditions

Welcome to QueenSpins Online Casino. These Terms and Conditions govern your access to and use of our website, games, promotions, and all services we provide at queenspins.com. By registering an account or using any part of our platform, you confirm that you have read, understood, and agreed to be bound by these terms in full. We encourage you to read this document carefully before proceeding. If you do not agree with any provision set out here, please refrain from using our services.

1. About Us

At QueenSpins, we operate under the legal entity Novatrix SRL, a company registered in Costa Rica (registration number 3-102-893958), with our registered address at Potrero Cerrado, Oreamuno, Cartago. We are licensed and regulated by the Tobique Gaming Commission under license number 0000002. Our platform has been serving players since 2021, and we remain committed to providing a secure, fair, and entertaining online gaming environment.

2. Eligibility and Account Registration

To use our services at QueenSpins Casino, you must meet the following eligibility requirements before creating an account:

You must be at least 18 years of age, or the legal gambling age in your jurisdiction, whichever is higher.
You must be a resident of a country that we accept players from, including our primary markets of Australia, New Zealand, Canada (excluding Ontario and New Brunswick), and India.
You must not be a resident of any restricted territory, including but not limited to the United Kingdom, United States of America, Brazil, Poland, the Netherlands, or any other country on our restricted list.
You may only hold one account with us at any time. Duplicate accounts will be closed, and any associated funds may be forfeited.
All information you provide during registration must be accurate, truthful, and up to date.

We at QueenSpins reserve the right to request identity verification at any point. This includes proof of identity, address, payment method ownership, and source of funds. Failure to comply may result in account suspension or closure.

3. Account Security and Responsibility

Your account credentials, including your queenspins casino login details, are strictly personal. You are solely responsible for maintaining the confidentiality of your username and password. We recommend that you never share your queen spins casino login information with any third party. If you suspect unauthorized access to your account, please contact us immediately at support@queenspins.com.

4. Deposits and Withdrawals

4.1 Deposits

At Queen Spins Casino, we accept a wide range of payment methods including Visa, Mastercard, Maestro, Skrill, Neteller, ecoPayz, Paysafecard, Zimpler, MiFinity, MuchBetter, SticPay, Jetonbank, Bank Transfer, Interac, and Bitcoin. All deposits are processed with a 0% fee and are credited instantly. Our minimum deposit is €20 (or AU$30 when activating a bonus). For cryptocurrency deposits, a minimum of 0.00001 mBTC applies.

4.2 Withdrawals

Our QueenSpins withdrawal process is designed to be as straightforward as possible. The minimum queenspins casino withdrawal amount is €20 or the crypto equivalent. Weekly withdrawal limits are set at €5,000, and monthly limits are €15,000. Progressive jackpot wins are exempt from these limits and are paid in full. Processing times are as follows:

E-wallets (Skrill, Neteller, ecoPayz, MiFinity, MuchBetter, SticPay) and Bitcoin: instant
Visa, Mastercard, Maestro: 1 to 3 business days
Bank Transfer: up to 3 business days

All queenspins withdrawals are subject to a maximum pending period of 72 hours from approval. Please note that your first queen spins withdrawal may take longer due to mandatory KYC (Know Your Customer) verification procedures. We do not charge any fees on withdrawals.

5. Bonuses and Promotions

We at QueenSpins Casino offer a generous range of promotions, including our welcome package of up to AU$5,000 plus 500 Free Spins spread across your first 10 deposits. The queenspins no deposit bonus and other queenspins bonuses are subject to specific terms and wagering requirements, including a standard x50 wagering requirement. Key promotional conditions include:

Minimum deposit for welcome bonus activation: AU$30
Free Spins are awarded on All Lucky Clovers 5 by BGaming
Bonus validity: 3 days from activation (x100 wagering applies in Finland)
No-deposit bonus maximum cashout: €50 or AU$70
Free Spin maximum win: AU$70

Additional queenspins promo code offers are available for existing players, including Tuesday and Friday reload bonuses, our Crown Advantage offer using the code QNBST, and the Wheel of Fortune promotion using code 777. We reserve the right to modify, suspend, or cancel any promotion at our discretion. Any attempt to abuse our bonus system may result in bonus cancellation and account review.

6. VIP Loyalty Program

Our Queen Spins Casino loyalty program consists of 10 VIP levels. Players earn points on real-money bets (1 point equals approximately AU$32.60 on slots, and AU$130.30 on live games and roulette). Each level-up rewards players with Free Spins and, from VIP8 onwards, cash bonuses and a dedicated personal VIP Manager. All VIP rank-up rewards carry a x50 wagering requirement, and Free Spins earned through the VIP program have a maximum win cap of AU$70.

7. Responsible Gaming

At QueenSpins, we are committed to promoting responsible gambling across all our services. We provide tools that allow you to set deposit limits, loss limits, session time limits, and self-exclusion options. If you believe you may have a gambling problem, we strongly encourage you to use these tools and seek support from independent organizations. We also conduct regular checks to identify players who may be exhibiting signs of problem gambling and may intervene proactively.

8. Prohibited Activities

When using our Queen Spins platform, the following activities are strictly prohibited:

Using automated software, bots, or scripts to interact with our games or platform
Attempting to exploit bugs, errors, or vulnerabilities in our systems
Engaging in fraudulent payment activity, including chargebacks without legitimate cause
Opening multiple accounts to gain an unfair advantage from our queenspins no deposit bonus codes or other promotions
Colluding with other players in live dealer games or any other format
Using our services for any money laundering or other illegal activity

9. Intellectual Property

All content available on our QueenSpins Online Casino website, including but not limited to graphics, logos, game interfaces, text, and software, is our exclusive intellectual property or is licensed to us by our content providers. You may not reproduce, distribute, or otherwise exploit any of our content without our prior written consent.

10. Limitation of Liability

We provide our services on an "as available" basis. While we strive to maintain uninterrupted access, we cannot guarantee that our platform will always be free from technical issues. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential losses arising from your use of our services. Our total liability to you in any circumstance shall not exceed the amount you have deposited in the relevant period.

11. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Costa Rica. In the event of any dispute arising from your use of our QueenSpins Online Casino services, we encourage you to contact us first at support@queenspins.com so that we may attempt to resolve the matter amicably. Our live chat support is available 24 hours a day, 7 days a year for any queries or concerns.

12. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of our QueenSpins Casino services following any such changes will constitute your acceptance of the revised terms. We recommend that you review this page periodically to stay informed of any updates.

These Terms and Conditions were last reviewed and updated by our legal team. For any questions, please contact us at support@queenspins.com.

Content updated: July 13, 2026