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QueenSpins Casino Privacy Policy

At QueenSpins Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you access our website at https://www.queenspins.com/ and use our services. We encourage you to read this document carefully so you understand your rights and our obligations as your data controller. QueenSpins Casino is operated by Novatrix SRL, a company registered in Costa Rica (registration number 3-102-893958), with its registered address at Potrero Cerrado, Oreamuno, Cartago.

1. Who We Are

Here at QueenSpins, we are the data controller responsible for your personal information. Our platform operates under the Tobique Gaming Commission license (license no. 0000002), and we adhere to all applicable data protection and privacy regulations in the jurisdictions where we are licensed to operate. If you have any questions regarding our data practices, you may contact our support team at support@queenspins.com. We are available 24/7 via live chat and email, and our team is always ready to assist you.

2. Information We Collect

We may collect the following categories of personal information about you when you register, play, or interact with our services:

2.1 Registration and Identity Data

  • Full name, date of birth, and gender
  • Email address, phone number, and residential address
  • Username, password, and account preferences
  • Government-issued identification documents for KYC verification
  • Proof of address and payment method verification documents

2.2 Financial and Transaction Data

  • Deposit and withdrawal history, including amounts and methods used
  • Payment details such as card numbers (partially masked), e-wallet IDs, and cryptocurrency wallet addresses
  • Currency preferences (we support EUR, USD, AUD, CAD, NZD, NOK, JPY, INR, BRL and crypto including BTC, ETH, USDT, LTC, and DOGE)
  • Bonus and promotional activity, including queenspins bonuses and queenspins promo code usage

2.3 Technical and Usage Data

  • IP address, browser type, device identifiers, and operating system
  • Pages visited, games played, session duration, and clickstream data
  • Log-in timestamps, including data from the QueenSpins Casino login process
  • Mobile device data if you access our services via mobile browser or the queenspins app

3. How We Use Your Information

We at QueenSpins Casino use the personal information we collect for clearly defined purposes. We do not sell your data to third parties, and we only process it where we have a lawful basis to do so. Specifically, we use your data to:

  • Verify your identity and age as part of our mandatory KYC procedures
  • Process deposits, manage queenspins withdrawals, and handle cashout requests within the timelines specified in our terms
  • Administer your account and provide access to our 3000+ games from providers such as NetEnt, Evolution, Play'n GO, Microgaming, Betsoft, and others
  • Deliver personalised promotional offers, including the QueenSpins no deposit bonus, reload bonuses, and VIP rewards
  • Comply with anti-money laundering (AML) and responsible gaming obligations
  • Improve our website, detect fraud, and maintain the security of our platform
  • Respond to your customer support queries via email or live chat
  • Send you marketing communications where you have given us consent to do so

4. Legal Basis for Processing

Our Queen Spins Casino platform processes your personal data on the following legal grounds:

  • Contractual necessity: We need your data to fulfil our obligations under the terms and conditions you accepted upon registration
  • Legal compliance: We are required by law to verify your identity, monitor transactions, and report suspicious activity
  • Legitimate interests: We process certain data to prevent fraud, secure our systems, and improve our services
  • Consent: Where you have provided explicit consent, such as for marketing communications or optional cookies

5. Sharing Your Information

We at QueenSpins do not sell, rent, or trade your personal data. However, we may share your information with trusted third parties in the following circumstances:

  • Payment processors: To facilitate transactions through methods such as Visa, Mastercard, Skrill, Neteller, ecoPayz, MiFinity, MuchBetter, and others
  • Game providers: Technical data may be shared with our software partners to ensure proper game functionality
  • Regulatory authorities: We may disclose data to the Tobique Gaming Commission or other competent authorities when required
  • KYC and fraud prevention services: We use third-party identity verification providers to comply with our licensing obligations
  • Analytics providers: Aggregated, anonymised data may be shared to help us understand how players use our site

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and our licensing conditions. In most cases, we are obligated to retain financial and identity records for a minimum of five years following account closure. Once the retention period expires, we securely delete or anonymise your data.

7. Cookies and Tracking Technologies

Our QueenSpins Casino website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse site traffic. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period. You may manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site. For full details, please refer to our separate Cookie Policy.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at Queen Spins Casino:

  • Right of access: You may request a copy of the personal data we hold about you
  • Right to rectification: You may ask us to correct inaccurate or incomplete information
  • Right to erasure: In certain circumstances, you may request that we delete your personal data
  • Right to restriction: You may ask us to limit how we process your data in specific situations
  • Right to data portability: Where applicable, you may request that we transfer your data to another controller
  • Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes
  • Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@queenspins.com. We will respond to your request within the timeframe required by applicable law.

9. Security Measures

We take data security seriously at QueenSpins. We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, disclosure, or destruction. These measures include SSL encryption, secure server infrastructure, access controls, and regular security audits. While we do everything reasonably practicable to protect your data, no system is entirely infallible, and we encourage you to use a strong, unique password for your account.

10. Responsible Gaming and Data

As part of our responsible gaming commitments at Queen Spins, we may process certain sensitive data — such as your gaming history and self-exclusion status — to help identify problem gambling behaviour and enforce player protections. This processing is carried out in the public interest and in accordance with our licensing obligations under the Tobique Gaming Commission. If you wish to set limits, take a break, or self-exclude, please contact our support team at any time.

11. Restricted Territories

Our services are not available to residents of certain territories, including the United Kingdom, the United States, Brazil, Poland, the Netherlands, and other restricted jurisdictions listed in our terms and conditions. If you access our site from a restricted country, we may be required to close your account and report the activity to relevant authorities. We do not knowingly collect data from individuals in restricted markets.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to review this policy periodically. Your continued use of our services following any update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch. Our team at QueenSpins Casino is available around the clock to assist you:

  • Email: support@queenspins.com
  • Live Chat: Available 24/7, 365 days a year on our website
  • Registered address: Novatrix SRL, Potrero Cerrado, Oreamuno, Cartago, Costa Rica

We value your trust and are committed to handling your personal information with the highest standards of care and transparency. Thank you for choosing QueenSpins Casino.

Content updated: July 13, 2026